How can we strengthen family connections while away from senior living communities?
How can we strengthen family connections while away from senior living communities?
Caremerge is a unified web and mobile platform that simplifies communication between care providers and family members to check up on loved ones.
Caremerge is a unified web and mobile
platform that simplifies communication
between care providers and family
members to check up on loved ones.
Overview
Overview
Caremerge connects family members to their loved one's senior care providers.
Caremerge connects family members to their loved one's senior care providers.
This family engagement app is a seamless way to connect family members with their loved one’s senior care or healthcare providers, allowing family members to stay up to date on the well-being of their loved ones through a HIPAA compliant easy to use interface.
This family engagement app is a seamless way to connect family members with their loved one’s senior care or healthcare providers, allowing family members to stay up to date on the well-being of their loved ones through a HIPAA compliant easy to use interface.
Industry
Senior Living
Role
UI/UX Designer
Timeline
8 Months
Tools
Sketch
Industry
Senior Living
Timeline
8 Months
Role
UI/UX Designer
Tools
InVision
The Problem
The Problem
Family members are unaware of the details of their senior loved ones’ activities and well being.
Family members are unaware of the details of their senior loved ones’ activities and well being.
Family members who live far away from senior care communities are often unaware of their loved ones' activities and well-being. How are they being cared for? Who is taking care of them? Are they taking their medication on time? These questions highlight the need for clear communication and transparency.
Family members who live far away from senior care communities are often unaware of their loved ones' activities and well-being. How are they being cared for? Who is taking care of them? Are they taking their medication on time? These questions highlight the need for clear communication and transparency.
Research & Findings
Research & Findings
I conducted research and surveys and the bottom line is — families want to stay informed about their loved ones in senior care.
I conducted research and surveys and the bottom line is — families want to stay informed about their loved ones in senior care.
Based on the surveys of families with a loved one in a senior care community, 54% reported that they only hear about emergency situations. 65% of families reported that they want regular updates about their loved one’s day-to-day life, and 70% of the families reported they preferred communicating via smartphone.
Based on the surveys of families with a loved one in a senior care community, 54% reported that they only hear about emergency situations. 65% of families reported that they want regular updates about their loved one’s day-to-day life, and 70% of the families reported they preferred communicating via smartphone.
54%
reported they only hear about emergency situations.
63%
families would like regular timely updates about their loved ones.
72%
families reported they preferred communicating via smartphone.
Wireframes
Wireframes
I designed lo-fi wireframes for rapid prototyping.
I designed lo-fi wireframes for rapid prototyping.
I created wireframes to provide a visual layout and structure for elements like navigation, messages, calendar, and profiles to have a clearer picture of what it will look like in the prototypes.
I created wireframes to provide a visual layout and structure for elements like navigation, messages, calendar, and profiles to have a clearer picture of what it will look like in the prototypes.
User Flow
User Flow
Mapping a seamless user flow from product discovery to checkout.
Mapping a seamless user flow from product discovery to checkout.
I mapped out the user journey from homepage to browsing products, adding items to the cart, and the checkout process, to ensure a seamless and intuitive experience.
I mapped out the user journey from homepage to browsing products, adding items to the cart, and the checkout process, to ensure a seamless and intuitive experience.
The Solution
The Solution
An integrated web and mobile platform to streamline care providers-family communication.
An integrated web and mobile platform to streamline care providers-family communication.
An integrated web
and mobile platform
to streamline care providers-family communication.
An web and mobile platform would streamline communication between care providers and family members and provide timely updates, while being secure and HIPAA compliant. This solution makes staff more efficient and providers more accountable.
An web and mobile platform would streamline communication between care providers and family members and provide timely updates, while being secure and HIPAA compliant. This solution makes staff more efficient and providers more accountable.
Stay informed about your loved ones' activities.
Stay informed about your loved ones' activities.
Stay up to date with your loved ones status by checking their details, information, daily schedules and upcoming activities.
Stay up to date with your loved ones status by checking their details, information, daily schedules and upcoming activities.
Booking doctor visits and follow-ups are a breeze.
Booking doctor visits and follow-ups are a breeze.
Simplifies scheduling and booking doctor visits, along with managing follow-up appointments. Users can effortlessly search for healthcare providers, check their availability, schedule appointments, and receive notifications for upcoming visits.
Simplifies scheduling and booking doctor visits, along with managing follow-up appointments. Users can effortlessly search for healthcare providers, check their availability, schedule appointments, and receive notifications for upcoming visits.
HIPAA-compliant messaging connects everyone.
HIPAA-compliant messaging connects everyone.
HIPAA-compliant messaging enables secure and private communication within the app. Users can have confidential discussions with healthcare providers, family members, or caregivers while ensuring the privacy and security of sensitive medical information.
HIPAA-compliant messaging enables secure and private communication within the app. Users can have confidential discussions with healthcare providers, family members, or caregivers while ensuring the privacy and security of sensitive medical information.
Final Results
Final Results
The platform has increased family engagement and trust, and relieved anxiety.
The platform has increased family engagement and trust, and relieved anxiety.
Family anxiety was relieved because of the communication, live updates, and transparency, mitigating uncertainty and establishing a sense of trust.
Family anxiety was relieved because of the communication, live updates, and transparency, mitigating uncertainty and establishing a sense of trust.
+70%
Family Engagement
70% increase in family engagement with loved ones.
+70%
Family Engagement
70% increase in family engagement with loved ones.
80%
Sign Ups
80% of the family members signed up for the app upon its release.
80%
Sign Ups
80% of the family members signed up for the app upon its release.
~100
Hours Saved Anually
It saved nurses nearly 100 hours in unproductive time checking voice mail, email messages and phone calls.
~100
Hours Saved Anually
It saved nurses nearly 100 hours in unproductive time checking voice mail, email messages and phone calls.
Reflection
It was a challenge to maintain a consistent branding and experience across the Android
and iOS platforms.
It was a challenge to maintain a consistent branding and experience across the Android and iOS platforms.
An integrated web
and mobile platform
to streamline care providers-family communication.
One challenge I faced was designing an app that maintained the same experience on both Android and iOS platforms. I adhered to the unique navigation patterns for each platform while maintaining consistent branding and content hierarchy. I utilized Google's Material Design for Android and followed Human Interface Guidelines for iOS.
One challenge I faced was designing an app that maintained the same experience on both Android and iOS platforms. I adhered to the unique navigation patterns for each platform while maintaining consistent branding and content hierarchy. I utilized Google's Material Design for Android and followed Human Interface Guidelines for iOS.
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